Efficiency (Service SLAs)
- Samples: ship within 7 business days of request (30–50 g with TDS/CoA/SDS).
- Small orders (≤180 kg): dispatch within 10–15 business days (stock‑dependent).
- Bulk orders (drums/totes): lead time agreed per framework (typ. 30–45 days + transit).
- Response times: RFQs within 48 hours; tech calls scheduled within 5 days.
- Fulfilment care: UN‑rated drums/pails, liners, nitrogen headspace where needed; heat‑aware packing.
